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Ordering Details 
Shopping at Moontide Arts is really very simple...
Click to Buy, Pay through PayPal (or contact us if you'd prefer to pay with a Postal Money Order or use your credit or debit card through our own merchant services), and your order will be with you shortly. Below, however, are the complete details, should you need them. (Click on an issue to jump to that section of the page.)
About our Shopping Cart...
Click to Buy, Pay through PayPal (or contact us if you'd prefer to pay with a Postal Money Order or use your credit or debit card through our own merchant services), and your order will be with you shortly. Below, however, are the complete details, should you need them. (Click on an issue to jump to that section of the page.)
About our Shopping Cart...
About our Shopping Cart...We use a very simple, yet completely secure, PayPal shopping cart system. You just click the "Add to Cart" buttons of the items you wish to purchase, and at any time you can click on any one of the "View Cart" buttons to let you see what you've chosen, change the quantities or delete any items you may have decided you don't need. Put as much in your Cart as you like, because you can delete items at any time. When you're finished, double check that you're pleased with your choices and then click "Proceed to Checkout". This will then open a box to PayPal, and from there, just follow the quick, simple steps. If you're not already signed up with PayPal, please don't hesitate, as it's really very convenient. Clicking on our revolving credit card will take you to PayPal if you need to sign up. (Click here to go back to the page links.)
If you don't use PayPal...For those unable or uninterested in using PayPal, we'll gladly accept a United States Postal Money Order or a Walmart Money Order for payment. In that case, don't use the shopping cart system. Send us an email (owner@moontide.net) with a list of what you'd like, and we'll quickly get back to you with your exact total and address to which to send the money order (again, ONLY Postal or Walmart money orders), along with any other necessary details. We also have the ability to take your credit or debit card information over the telephone. Our phone number is (315) 608-8241. (Click here to go back to the page links.)
'width' is a duplicate attribute name. Line 1, position 37.How we ship...For shipping, we use the US Postal Service, and most orders can be sent by First Class mail which takes, on average, from 2-5 days. Larger orders will be sent Parcel Post (4-9 days) or, when cost effective (which it often is), by Priority Mail (usually 3 days or less, but the Post Office does not guarantee this). Postal delays are rare, but they do happen. We ship orders out within 2 business days of your payment clearing, so your order will be with you quickly. (In some cases, money orders need to be deposited in our bank and take 7 days to clear. This delay is usually only for large amounts, for safety, due to the growing problem of money order forgeries.) (Click here to go back to the page links.)
As to the Shipping Cost...To keep things simple, we feature free shipping on most of our items. For items that do have a shipping cost, that will be made very clear in the listing. (Click here to go back to the page links.)
And how quickly...We ship our Moontide Arts Collection Internet orders as quickly as we do our eBay store orders, and on eBay our Feedback rating regarding Shipping Time is a stellar 4.9 out of 5. In fact, we maintain at least a 4.9 rating in all of the other categories as well...Item as Described, Communication and Shipping Cost. We're dedicated to excellent customer service and your full satisfaction is our top priority, as much here as on eBay. (Click here to go back to the page links.)
Regarding Returns...If, in the rare event, there is a mistake with your order or you're displeased, contact us right away, and we'll work things out to your satisfaction. We'll give you return/exchange instructions, and in some cases, a refund may be in order, and that will be processed immediately upon the return of the undesired item/s. In cases where we made a mistake, your return shipping cost will, of course, be refunded, otherwise, you will be responsible for return shippinng costs. (Click here to go back to the page links.)
If a Package doesn't arrive...Occasionally, but certainly not often, the Post Office will mis-route or lose a package, so if you think your order is lost or taking too long, let us know, and we'll try to track it for you. We use Postal Delivery Confirmation which can let us know the status of your delivery. Rest assured, if your order goes missing, we will replace it for you, though, to be fair, if Delivery Confirmation shows it as delivered, we can not be held responsible. If the item or items have become unavailable, then we'll issue you a prompt refund.
Shopping with us at Moontide Arts is perfectly safe. Our reputation is impeccable. We've completed well over 5000 transactions on eBay, and our Positive Feedback is 100%. (Click here to go back to the page links.)
We think we've covered all of the details you need to know for ordering, but if we've missed anything, please let us know. Contact us anytime with your thoughts.